We, at Hampton Inn & Suites Pasadena, TX are looking for a flexible Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role is a must. Hotel experience is preferred.
• Experience with hotel reservations software, like PEP is preferred but not required.
• Customer service attitude & the ability to deescalate a situation is a must.
• Excellent communication and organizational skills.

Job Type: Full-time

Salary: $12.00 - $13.00 per hour

Benefits:

• Employee discount
• Health insurance

Schedule:

• 8 hour shift
• Weekend availability

Work Location: One location

Job Type: Full-time

Pay: $12.00 - $13.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Health insurance

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Morning shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person